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FAQ: Frequently Asked Questions

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Read the frequently asked questions and answers below to learn more about mediation. If you have any questions that are not answered please contact us.


What is mediation?
How do I obtain a mediator?
When should I request a mediator?
Who should request the mediator?
How much does it cost?
What does a mediator do?
What happens if the other party chooses not to participate?



What is mediation?
Mediation is a voluntary, confidential and flexible process in which a neutral, third-party mediator facilitates communication and negotiation between parties who have a problem. Throughout the process, the parties retain control over how to resolve the case. A Tradiator Mediator will not act like a judge, but can offer a recommendation for a settlement IF the parties request it.
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How do I obtain a mediator?
You must first file a case, then request a mediator.
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When should I request a mediator?
When attempts to resolve the dispute using our basic ADR system are unsucessful.

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Who should request the mediator?
Either the seller or the bidder may request the mediator at any time.

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How much does it cost?
Filing a case and using the private message board is free. If you and the other party are not able to resolve your issues yourselves, and if you decide to have a mediator try to help you resolve your dispute, you will pay a reasonable mediation service charge. Click here to find out the exact cost of the mediation services.
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What does a mediator do?
A mediator's job is to give disputing parties the tools they need to solve their own problems effectively. This involves helping each party see the other's perspective, and guiding the parties toward the goal of finding a resolution. The mediator will ask the parties questions and give the parties information that helps them look at each other's needs and interests, generate their own options for settlement; and try to reach a mutually acceptable agreement. Very often such an agreement requires both parties to compromise somewhat from their initial demands, but the result is that both parties can be satisfied with the outcome. The mediator is not a judge, and does not give the parties a judgment, but rather helps the parties find a solution that works for them. The mediator is there to help you and other party to find a way to resolve the dispute that you are both satisfied with.
If the parties are unable to find a way to solve the problem, they can ask the mediator to make a recommended resolution that is not binding. The mediator will recommend a resolution using the information provided by the parties and basing it on principles of fairness.
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What happens if the other party chooses not to participate?
In the majority of cases, both parties in a disagreement want to work toward a solution.
Tradiator works diligently to encourage the other party to respond to a case, but we cannot guarantee participation, since the process is completely voluntary. Most parties will not participate after 14 days of not responding to our notices. At that time, Tradiator will consider the case closed. If the party chooses to respond thereafter then we will reopen the case.
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Click here if you are ready to add a mediator to your case.



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